Welcome to the Garland Service Training site

Before proceeding, please review your registration process below depending on whether you are an Authorized Service Agency (ASA) OR In-House technician.

To review a list of available classes, please use the following link:
Review upcoming Clamshell IN-HOUSE certification classes

 ASA Technicians

New Users (Not yet certified or trained)

Contact your Agency Administrator for a user name and password to gain access to the site. Only an Agency Administrator can register and schedule you for a factory or field training class.

Returning Users w/ User Name and Passwords (ALREADY CERTIFIED)

  1. If you are already registered and certified and are a returning user with a user name and password, you can take the online recertification test no earlier than 60 days prior to your date of certification expiration.
  2. You can take the online recertification exam online at any time in two ways:
    Proctored Exam Contact your vendor administrator to schedule a time to take the exam.
    Online Exam Once you have logged in, you can take the online recertification exam from anywhere.

 In-house Technicians

New Users (Not yet certified or trained)

1.  Register online by clicking here. Note: you can register without a valid AVO number, but you will not be permitted to proceed to the pre-test page.
2.  Complete the AVO Class. Click Here to learn more about AVO.
3.  Once you have completed the AVO class, and have a valid AVO number, you can return and select the stores using their National Store numbers.
4.  Take the online pretest.
5.  Once you have completed and passed the online pretest, you can then select a class of your choice from the list of available upcoming classes.

Returning Users w/ User Name and Passwords (ALREADY CERTIFIED)

  1. If you are already registered and certified and are a returning user with a user name and password, you can take the online recertification test no earlier than 60 days prior to your date of certification expiration.
  2. You can take the online recertification exam online at any time in two ways:
    Proctored Exam Contact your vendor administrator to schedule a time to take the exam.
    Online Exam Once you have logged in, you can take the online recertification exam from anywhere.

NOTE FOR IN-HOUSE TECHNICIANS ONLY: PRIOR to attending the Garland IN-HOUSE class, you must agree to the terms and conditions of the Garland IN-HOUSE Waiver form. A copy of this waiver form MUST be signed and brought to the class, or signed prior to the start of the class. A valid AVO number is required for ANY in-house technician. Garland will not accept any technician into any field class without proper validation of AVO completion.

If you have previously registered:
Log in to update information

If this is your first visit to this site:

Note: New user registrations are for U.S. IN-HOUSE TECHNICIANS ONLY.

ASA Technicians: Please contact your Agency Administrator

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